Munich Airport Rental Car

We're sorry to hear about your experience. Here's how to make a complaint and get it resolved: 1. CONTACT THE RENTAL SUPPLIER DIRECTLY: The first step is always to contact the supplier (Hertz, Europcar, Sixt, etc.) directly. They have formal complaints procedures: - Find their contact details on your rental agreement or confirmation email - Email is best — it creates a paper trail - Include your rental agreement number, dates, location, and a clear description of the issue - Attach any photos, receipts, or documents that support your complaint 2. GIVE THEM TIME TO RESPOND: Most suppliers respond within 5-10 business days. If you don't hear back within 14 days, follow up. 3. IF UNRESOLVED — ESCALATE: - Credit card chargeback: If you've been incorrectly charged, your credit card company can help - Consumer protection: In the EU, you have strong consumer rights — contact the European Consumer Centre for cross-border issues - Online reviews: Share your honest experience to help other travellers 4. FOR FUTURE BOOKINGS: - Check supplier ratings and reviews before booking - Read the full terms and conditions - Take photos of the car at collection AND return - Keep all documents and receipts If you need help identifying the right contact details for your supplier, use the chat support on the website — we can point you in the right direction.